While Slack emojis are a great source of fun, they can also be helpful! With Siit, you can turn your Slack emojis into one-click shortcuts and link them to particular actions.
By relying on Slack emojis, admins can quickly assess the status of active requests, turning their attention to the most pressing issues.
These shortcuts include:
🎫 (ticket) Create a new ticket
👀 (eyes) Assign the request to yourself
✅ (white_check_mark) Resolve the request
🧠 (Brain) Save slack messages to your Knowledge base. (Link)
📣 (mega) To silence the bot for your announcement, place 📣 at the beginning of your message.
🔒 (lock) Adding Private Notes to Requests. ONLY visible to admins who have access to the admin notification of the request. Learn more