Silvernest prides itself on keeping your personal information and your home secure. As with most sites, however, scams are on the rise and it is important that we work together as a community to identify dishonest behavior. Here are some important steps and guidelines you can follow to help keep your information secure throughout your homesharing journey, preventing scams and preserving the integrity of our community.

Delay sharing any contact information.

Silvernest is designed to let you message other users for free, without giving away any contact information (like phone and email). Be patient and message back and forth with potential housemates to get to know them before sharing any contact information.

Insist on a background screen.

While you may be a good judge of character, a background screen is the best way to ensure peace of mind. Silvernest handles all the details, so all you need to do is make the request.

Meet face-to-face.

Never let the other party rush you into sending a deposit before meeting face-to-face and seeing the property in person. We recommend choosing a neutral location, like a park or coffee shop, when meeting for the first time, then following up with a visit to the property if the first meeting goes well.

Please consider social distancing and other local safety regulations and communicate any COVID-related requirements you have before choosing to meet in person. You can also conduct a video call or virtual tour if you'd prefer.

Sign a lease before making any payments.

It may feel somewhat formal, but signing a lease puts the key details of your agreement in writing for the protection of both parties. Silvernest also provides a rent calculator and a lease builder tool to make this process easy.

Always pay deposits and rent through Silvernest.

Silvernest’s rent auto-payment isn’t just a secure way to transfer money and track payments—it also automatically triggers insurance protection for the home and the renter’s belongings. Most importantly, paying through Silvernest keeps your banking and personal information private and is the most secure option.

Finally, use your gut and get a second opinion

If the conversation doesn’t feel right, you can always block a Silvernest user and flag their message for review. Signs that you may want to avoid include: pushy behavior, vague or repetitive inquiries, or insistence on an unusual or risky payment ahead of signing your lease.

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