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Shipping Options for Test Kits
Shipping Options for Test Kits

What shipping selection if right for you?

Kate avatar
Written by Kate
Updated over a month ago

Test kit packages are shipped from our distribution center in Berkeley, California. Our team fulfills and ships orders Monday through Friday.

All orders ship via FedEx.

All packages include a free shipping option. However, you do also have the option to upgrade to faster options. As you complete the checkout process, you will have the ability to select the preferred shipping speed (to you and to the laboratory) for your order.

A few important things to note:

  1. Most orders ship out within 12-36 hours after the order is placed even with the free shipping option.

  2. Some testing packages include overnight return shipping to the lab by default. Be sure to check the product page to see if that is already included.

  3. If you are on a tight timeline, we suggest you contact our team via live chat or email before you complete your order to ensure we are able to meet your needs.

Shipping Methods:

STANDARD (BOTH WAYS)

This free shipping option ships via FedEx and is typically fulfilled within 12-36 hours after you place your order. Orders generally arrive within about 2-4 business days from when the order is shipped. Orders will include a prepaid 2 Day FedEx shipping label to the lab.

STANDARD | OVERNIGHT RETURN

Some products are eligible to be upgraded to overnight FedEx return to the laboratory. With this option, orders are shipped to you via FedEx and include a FedEx Overnight return label to the lab.

Note: Some orders include overnight FedEx shipping by default. You can check on the product page or contact customer support if you have questions.

OVERNIGHT (BOTH WAYS)

Some products are eligible to be upgraded to overnight FedEx both to you and back to the laboratory. With this option, orders will be shipped to you via FedEx Overnight and include a FedEx Overnight return label as well.

Important: Overnight orders are only processed Monday - Friday. Overnight orders placed on the weekend will ship out the next business day.

Any Overnight (Both Ways) order must be placed BEFORE 3:00 pm PST to ensure it ships out the same day. Any orders placed AFTER 3 pm PST may ship out the next business day.

Note: Some delivery locations do not receive Saturday delivery via FedEx.

Custom Shipping

Not seeing a shipping option that works for you? If you want to discuss a custom shipping option, please reach out to our team on live chat or email. We will do our best to accommodate your request.

International Shipping

We can ship internationally, however, we are not able to provide free shipping like we can for US domestic orders. Additionally, we are unable to provide prepaid return labels back to the laboratory. We will provide instructions about how and where to return the package to the laboratory for testing.

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