I already placed my order but I want to make a change!

Please reach out to us ASAP on live chat or email if you need to make an adjustment to your shipping address or shipping speed. We will do our best to accommodate your requests. The earlier you reach out, the more likely we can make the requested changes.

How do I track my order?

You can find tracking information for your order once you create a SimpleLab Account.

Be sure to use the same email address that you used at checkout to create your Account.

My order did not arrive. What should I do?

Please check with neighbors to ensure your order was not delivered to the wrong address. You can also access the tracking directly from the shipping carrier via your SimpleLab account. The carrier tracking tools can sometimes take some time to update so make sure to give it 24 to 48 hours to update.

If you are still unable to locate the delivery, please contact our team via live chat or email.

How do I return my kit to the laboratory?

Each package comes with a prepaid return shipping label back to the testing facility. Simply peel the back of the sticker for the label and attach it to your package, ensuring that any old shipping label is covered, and drop it off at the designated carrier location. No need to wait in line, you can just drop it off.

If your package has multiple components, remember to stay organized! The tracking for the return labels are automatically synced to the respective package.