E-mail Bounce Status

How To Change Recipients E-mail

Jennifer Alexandersson avatar
Written by Jennifer Alexandersson
Updated over a week ago

If you receive the status "E-mail Bounced" that means that the recipient has not received your document due to the wrong e-mail address being provided. Don't worry, there is a quick fix. This article will walk you through on how to change the recipients e-mail in your sent documents

1. Go to "Documents" and click on the status icon next to the document you have sent.

2. Go to "Participants" and click on the icon next to the e-mail and you will be able to update the e-mail address!

To learn more about how to see the different statuses of your documents, click on the button below.

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