We ship all of our boxes 2nd Class with Royal Mail so please allow 3-5 working days from dispatch for delivery. Boxes are packed and handed to Royal Mail either the same day as ordering or the next working day when we are busy.

You can check your order’s estimated arrival date in My recipes on the website or the app. Or to check your dispatch date, head to your Order history. On the website, via the My account icon in the top right. Or via the app, in the top left menu.

The boxes have been designed to fit through the letterbox so you don’t need to be in for the delivery. If you think your box should have arrived by now, do get in touch and we can look into it for you. Please include your full address so we can double check your details.

Find everything you were looking for? You can always email us at hello@simplycook.com

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