We send all our boxes 2nd Class with Royal Mail to the UK and Northern Ireland.
Delivery times are usually between 2-4 working days, however we know some customers are experiencing delays caused by reduced capacity at Royal Mail. We're working hard with them to minimise delays but it may take 5-7 days. It would be much appreciated if you could not contact customer service for delivery updates within this time frame.
The boxes are designed to fit through the letterbox and don't require a signature so you don't need to be in when the box is delivered.
As our kits have a relatively long shelf life, we are happy to accept and refund any boxes returned to us within 90 days of when the order was placed. Provided they are unopened and in good condition.
Our return address is printed on the side of the box so all you need to do is write 'Return to Sender' on the front and post it back in a postbox. *
*Please drop us an email if you are returning a box so we can sort out any issues you may have had and process the refund more quickly.