This article shows you how to access all your past and current Simplycure orders from your patient area.
The Simplycure patient area brings together your orders, your recommendations, your practitioner codes and your parcel tracking. Once your account is created with the right email address, all your past orders appear there automatically.
Good to know: no extra steps are needed on your side. Orders are linked by email address.
1. Create your patient account
Go to app.simplycure.com/patient/register and create your account in seconds (email + password).
A small pitfall to avoid: make sure you use the email address your orders were confirmed on. This is the address that automatically links your history. If you have changed email in the meantime, start the chat so we can consolidate your orders into a single account.
2. Access your orders
Once logged in, go to app.simplycure.com/patient/orders or click My orders in your area's menu.
What you will find there
The details of each order (products, quantities, amounts)
The practitioner codes used for each order
The status of each order (being prepared, shipped, delivered)
The tracking number for your current parcels, with a link to Shipup
Access to your past recommendations, so you can easily reorder the same products
Frequently asked questions
One of my orders is not showing, why?
It was probably placed with a different email address, or before your account was created. Start the chat at the bottom right, we will look into it with you and we can bring the missing order across.
How do I download the invoice for a past order?
Downloading directly from your area is not available yet. Our team can send you a duplicate via the chat. The full procedure is set out in the dedicated article.
How do I track a current order?
Click the relevant order, then Track my parcel. The delivery steps and the solutions if something goes wrong are explained in our dedicated guide.
I am not receiving the email to activate my account.
Check your Spam and Junk folders. The sender is hello@mail.simplycure.com. If nothing arrives after 10 minutes, start the chat.
How do I renew a past order?
From My orders, open the order to renew and go to the associated recommendation. There you will find the original basket, ready to be confirmed again.
A question? Start the chat at the bottom right of the screen. Our assistant replies instantly, and if needed, our team takes over.