If your applicant's ID Verification is returning a failed result, you will get a red error message in the status:
This is usually because there is something wrong with the data in your Loanapp. Please check in the relevant Loanapp fields:
Personal details:
Names are spelled exactly the same as on their ID documents
Date of Birth is correct
Current address is the same as on their Drivers Licence ID documents
Ensure Citizen or Permanent Resident selections are correct
ID documents:
When using a Drivers Licence please ensure you are entering the CARD NUMBER correctly.
When using the Medicare, ensure the reference number is correct (this is their position on the card)
In the Medicare section, you are ONLY entering the middle name or initial IF it's on the card
What if it's still failing after you've double checked your data inputs?
If the service still fails, it is most likely not your data....but the matching of your data at the service end. The best thing to try is to input all three ID types and then try the service again. (Normally, you only need to input 1 of the 3 types).
This means you should enter in your applicant's details in all three of the ID Document Types - Passport, Drivers Licence and Medicare:
