To ensure security, the Simpology platform requires you to use Multi-Factor Authentication via an authenticator app on your mobile.
Multi-Factor Authentication is also known as 2FA (two-factor authentication)
It requires you to download an authenticator app onto your mobile in order to successfully login to Simpology
You will need to use this authenticator app to generate a 6-digit key each time you login to Simpology
You will be prompted to first time you login to setup your authenticator app
As a new User, you will be set up with a profile in the Lender's system, and you will receive an invite on email, eg:
When you click on the 'here' link in your invite email, you will be asked to finalise the login credentials. First, you need to set your password. (Your username will be your email address):
Once you have entered and confirmed your password, you will be directed back to the login screen to login with your email and password:
You will then be prompted with the final step for setting up your credentials - to install/use an authenticator app to fully login.
If you don't already have one on your smart phone, you will need to download an Authenticator app such as Google Authenticator, Authy, or Microsoft Authenticator.
When you are ready with an Authenticator App on your smart phone, click "generate key" on the Simpology login workflow:
This will present to you a QR Code on screen:
On your authenticator app, select 'add' to add a new account and to scan the QR Code:
The Authenticator App will give you a code to enter in as the verify key. Enter the code and click Verify Key:
Your 2FA will now be setup. Proceed to login properly:
You will asked once more to enter your details:
Check the 6-digit code on your authenticator app and add the current code:
And then you will be logged in to Simpology/the Lender's Loanapp.
Note that every time you login, you will be asked to generate a new code to use as part of your login. You will need to have your authenticator app at hand in order to generate a code.