The AMP Digital Consent is used in the Loanapp lodgement to get a digital consent from Applicant/s for all the activities you and AMP will undertake to process the loan application. It replaces the more traditional paper Privacy and Consent.
When the Applicant/s complete the Digital Consent, this will then allow AMP to use applicant personal information to do things like check their Credit File, get a Digital VOI, verify Income digitally, and also to share applicant data with partners like LMI providers in the assessment workflows.
Where is the Digital Consent in Loanapp?
The Loanapp Digital Consent widget is found at the bottom of the Applicants page.
The Digital Consent will be triggered after you have setup the applicant/s and completed their Personal Contact Details, such as their mobile and email:
A Digital Consent popup will appear and present you with the applicant's unique details (name, email, mobile phone) that must be correct in order for Loanapp to ensure that the correct Applicant is being sent the digital consent.
Check the details. If they are not correct, click "Not Yet" and correct them in the Loanapp data. If they are correct, tick the "I confirm" box and click Send:
What happens- what is your Applicant's experience?
When you click Send to the consent activation, your applicants will receive an email from AMP, asking them to 'click here' to review and sign the Consent in a secure portal:
Your applicant will need to click on the 'here' in the email notification to complete the Consent. They will be taken to a login workflow to be able to securely complete the consent. First they will need to add a password (the username will always be their email):
When they have set their password, they will then be taken to a login screen to login and complete the consent:
When the customer logs in, they will need to read through the message from AMP and confirm their consent.
Note that The Digital Consent will require 2-factor authentication. Security, and ensuring we are working with the correct applicant, is very important and so the Digital Consent will require the Applicant to provide 2-factor authentication.
Your applicant will need to tick the Check Box, which will send a second email to them with a 6-digit number.
Your applicant will need to add the security code and click Consent:
The Applicant will have completed the consent and can close the browser.
🤩 As a side note: Now that the Applicant has set a login and password to the secure portal, if you request any supporting documents from Loanapp, your Applicant's will use the same email and password to login and securely upload any requested information.
What happens in the Loanapp interface and how do you know your Applicants have consented?
In the Loanapp user interface, the Digital Widget will tell you what the status of the Digital Consent is - if it is still pending, or completed.
You can expand the Informed Consent widget to see what the status of your applicants' consents:
The expanded widget will show you which of your applicant/s are completed, or still outstanding; and you can even send a reminder email to any applicant that is yet to complete the consent:
When all of your applicants have completed the Digital Consent, the overall status will change to "Completed":
You will get notified via email that Consent is completed
🤩 Loanapp will also send you an email notification when your applicants complete consent, so you don't have to rely on only checking the Loanapp interface and will get advised even if not working in Loanapp.
When will consent be voided (need to be done again)
Note that if you change any of the unique personal applicant data: Name, Email or Mobile Phone - this will void any digital consents and you will need to trigger them again.
This is because if this detail changes, Loanapp can no longer be sure the original consent was provided by your applicants.
You will note if you want to change any of this critical data:
You will be warned by a popup that changing it will void any consents or services that have already been completed.
