The Assetline Digital Consent is used in the Loanapp lodgement to get a digital consent from Applicant/s for all the activities Assetline will undertake to process the loan application.
It replaces the more traditional paper Privacy and Consent, and to get consents for other digital services used in the Loanapp workflow.
When the Applicant/s complete the Digital Consent, this will then allow the Assetline to use their personal information to do things like check their Credit File, get a Digital VOI, and also to share applicant data with partners in the assessment workflows.
The Loanapp Digital Consent widget is found at the bottom of the Applicants page in Loanapp.
The Digital Consent is triggered after you have setup the applicant/s and completed their Personal Contact Details, such as their mobile and email:
The Digital Consent popup will appear when you navigate away from the Applicants page. It will present you with the applicant's unique details (name email, mobile phone) that must be correct in order for Loanapp to ensure that the correct Applicant is being sent the digital consent.
Check the details. If they are not correct, click "Not Yet" and correct them in the Loanapp data. If they are correct, tick the "I confirm" box and click Send:
What happens- what is your Applicant's experience?
When you click Send to the consent activation, your applicants will receive an email from Assetline, giving detail of the Digital Consent and a 'click here' to activate the Consent in a secure portal:
Your applicant will need to click on the 'here' in the email notification.
They will be taken to a login workflow to be able to securely complete the consent. First they will need to add a password (the username will always be their email):
When they have set their password, they will then be taken to a login screen to login and complete the consent:
When the customer logs in, they will need to read through the message from Assetline and confirm their consent:
The Digital Consent will require 2-factor authentication
Security, and ensuring we are working with the correct applicant, is very important and so the Digital Consent will require the Applicant to provide 2-factor authentication.
Your applicant will need to tick the Check Box, which will send the 2FA code to their mobile. They will then need to enter the code, and finally click Consent:
The Applicant will have completed the consent and can close the browser.
Note that now the Applicant has set a login and password to the secure portal, if you request any supporting documents from Loanapp, your Applicant's will use the same email and password to login and securely provide requested information.
What happens in the Loanapp interface and how do you know your Applicants have consented?
In the Loanapp user interface, the Digital Widget will tell you what the status of the Digital Consent is - if it is still pending, or completed.
You can expand the Informed Consent widget to see what the status of your applicants' consents:
The expanded widget will show you which of your applicant/s are completed, or still outstanding; and you can even send a reminder email to any applicant that is yet to complete the consent:
When your applicant has completed their Consent, two things will happen:
the Widget will update to completed:
Loanapp will also send you an email notification when your applicants complete consent, so you don't have to rely on only checking Loanapp.
