Some schools ask us to create accounts for students. If your instructor has told you that an account has been set up for you, but you don't have instructions on how to complete your registration, this article explains how.
All you need to do is to set your own password as follows:
Go to this link https://www.simtics.com/set-password/, enter your email address that you use for your school work, and press the orange SUBMIT button. The email address must be the same one that your instructor would have sent to us.**
The SIMTICS system will send you an email message with a secure link to choose your password. The message will come from support@simtics.com with the subject: "Set Your SIMTICS Password"
If you don't see the email in your Inbox within a couple of minutes, check your promotions and junk/spam folders in case your email provider put it there.
Open the email and click the confirmation link.
When the page opens, type in your desired password and click the orange Submit button. You can click on the "eye" icon in the Password field to view the password in clear text as you type it in. This makes it easier to check for accuracy. (Click the "eye" icon again to mask it.)
Make a note of your password or, preferably, save it in your password manager.
Now you can log in, using your email address and the password you created.
Bookmark this link to log in to SIMTICS in future: https://new.simtics.com
Before you do anything else please take the Tutorial first (located on the dashboard, lower right-hand corner) so that you understand how to use SIMTICS and can avoid issues that might otherwise arise.
**At step 1, if you see a message saying that your email address doesn't exist in our system, there are three possibilities that can cause that to happen:
You may have accidentally mis-typed your email address.
What to do: Type it in again, correctly, and click SUBMIT again.You used the wrong email address, e.g. you entered your personal email address when you should have used your school email.
What to do: Type the relevant email address again, and click SUBMIT again. If it still doesn't work, check with your instructorIf neither of the previous options apply, then it means your account has not yet been created. In this case, it could be that we have only just received the request to create accounts for your class, and haven't been able to complete that task yet. It usually takes at least one business day to get new accounts set up. Alternatively, we may not yet have received a formal request from your school to create an account for you.
What to do: Contact us in the chat popup at the bottom left-hand side of this webpage. We can check whether we've received a request for your account and let you know the status.