When I log in, it says, “Account is under review.” What do I do?
To verify your identity as a user, any user who signs up with us will have to complete a quick verification process.
Given we work with sensitive financial information, we require all users of SingleKey to undergo a verification and anti-fraud process to avoid malicious activity on our platform. We have implemented a security system where every user has to go through a verification identity process before we can release any reports as they contain the tenant's personal financial information.
To complete the verification process, ensure that your computer/laptop/mobile phone has a camera.
To complete the Verification process:
Please click on Begin verifying.
Select the country.
Select the type of ID.
Upload a picture of the front and back of the ID.
Take a selfie and submit it!
If you have completed Verification and you still have trouble accessing your account, please email us at info@singlekey.com or visit us on our chatbot which is located on the bottom right-hand side of our website and we will be more than happy to assist you.