If you're wondering how quickly you can access a tenant or landlord report after submitting an application, the process is designed to be swift and seamless.
Once your account setup is complete and all required information has been submitted, reports are typically generated within 5 minutes. As soon as your report is ready, it becomes available directly in your profile. You’ll also receive an email notification confirming that it’s ready to view. Simply log in to your profile to access the results.
If, for any reason, you haven’t received the report within 5–10 minutes, we recommend checking the status through our Haven't Received the Report Yet? guide to ensure there are no delays.
U.S. vs. Canadian Reports
Please note that report processing times can vary depending on the country:
Canadian reports: Usually available within minutes of submission.
U.S. reports: May take longer, especially for criminal record checks.
The U.S. court records system is fragmented, and sometimes the national database doesn’t provide all the necessary information. When that happens, state-level or county-level court record searches are triggered, which may require manual verification and can take up to 4 business days to complete. Processing times may also vary by state and local jurisdiction.
If the U.S. background check is delayed, you’ll still receive a partial report containing the completed credit check while you wait for the rest of the results.
Our system automatically identifies whether the landlord or tenant is based in the U.S. or Canada and provides guidance on expected processing times. This ensures you have realistic expectations and can plan accordingly.