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Is Tenant Consent Required for the Tenant Report?

Cigdem Kara avatar
Written by Cigdem Kara
Updated over 3 months ago

Yes — tenant consent is legally required before running a credit check or accessing any sensitive personal information. At SingleKey, we ensure this step is built into the process to protect both the applicant and the landlord.

🔐 Why Consent Matters

A credit check is a form of a background screening that involves accessing private financial data. According to privacy laws in Canada, written consent is mandatory before pulling a credit report. Without this, the report cannot be generated.


📄 Uploading Consent Manually

If you're manually entering a tenant’s information using the “Enter Tenant Information” option, you will be required to upload a consent document as part of the process. This document is often collected through a signed rental application form.

Make sure the consent form includes:

  • The tenant’s full name

  • Their signature

  • Permission to run a credit check

  • Date of consent


📧 Using the “Create Invite” Option

If you don’t have a signed consent document, you can use the “Create Invite” option instead. This method sends an email to the tenant, prompting them to:

  • Enter their personal information directly

  • Review and digitally consent to the credit and background check

This approach ensures consent is securely collected without requiring paperwork on your end.


🔍 Optional: Use the Pre-Screening Tool

Want to gather more information before requesting a full report? You can also use our “Pre-Screening” tool, which allows you to:

  • Collect preliminary details from the applicant

  • Decide if you want to proceed with a full credit check

  • Request consent later in the process if needed


In Summary

  • Yes, tenant consent is required.

  • You can either upload a signed form or use our digital invite to collect consent.

  • Our tools are designed to make this process easy, compliant, and secure.

For any questions about how to properly collect consent, feel free to contact us at info@singlekey.com. We’re happy to help.

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