Yes — tenant consent is legally required before running a credit check or accessing any sensitive personal information. At SingleKey, we ensure this step is built into the process to protect both the applicant and the landlord.
🔐 Why Consent Matters
A credit check is a form of a background screening that involves accessing private financial data. According to privacy laws in Canada, written consent is mandatory before pulling a credit report. Without this, the report cannot be generated.
📄 Uploading Consent Manually
If you're manually entering a tenant’s information using the “Enter Tenant Information” option, you will be required to upload a consent document as part of the process. This document is often collected through a signed rental application form.
Make sure the consent form includes:
The tenant’s full name
Their signature
Permission to run a credit check
Date of consent
📧 Using the “Create Invite” Option
If you don’t have a signed consent document, you can use the “Create Invite” option instead. This method sends an email to the tenant, prompting them to:
Enter their personal information directly
Review and digitally consent to the credit and background check
This approach ensures consent is securely collected without requiring paperwork on your end.
🔍 Optional: Use the Pre-Screening Tool
Want to gather more information before requesting a full report? You can also use our “Pre-Screening” tool, which allows you to:
Collect preliminary details from the applicant
Decide if you want to proceed with a full credit check
Request consent later in the process if needed
In Summary
Yes, tenant consent is required.
You can either upload a signed form or use our digital invite to collect consent.
Our tools are designed to make this process easy, compliant, and secure.
For any questions about how to properly collect consent, feel free to contact us at info@singlekey.com. We’re happy to help.