At SingleKey, we offer two rent collection methods—Pre-Authorized Debit (PAD) and Interac—each with its own processing timeline.
🕒 Transaction Completion Time
1. Pre-Authorized Debit (PAD):
PAD transactions typically take 4–5 business days to be finalized. If the withdrawal date falls on a weekend or holiday, processing will begin on the next business day.
2. Interac e-Transfer:
Interac is designed for faster transactions. Once the tenant accepts the Interac payment request, the rent is usually deposited within 1 business day.
🔁 How to Switch from Interac to PAD
If you prefer to switch a tenant’s rent collection method back to PAD for consistent processing, follow these steps:
Navigate to the “Rent Collection” section.
Click on the tenant’s name.
Scroll down to Rent Withdrawal Method.
Select Pre-Authorized Debit (PAD).
🛠️ Support for Missing Payments
If it's been more than 5 business days since the withdrawal date (for PAD) or more than 1 business day after tenant acceptance (for Interac) and you haven’t received the rent, we’re here to assist:
📧 Email: info@singlekey.com
💬 Chat: Use the chatbot at the bottom right corner of our website
We’re committed to making your rent collection experience fast, reliable, and stress-free. If you encounter any delays, don’t hesitate to reach out!