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How to Cancel Rent Collection

Cigdem Kara avatar
Written by Cigdem Kara
Updated over 2 months ago

If you need to stop a rent collection contract, you can easily do so through your SingleKey account. Follow the steps below to cancel a rent collection agreement:

Step 1: Log into Your Account

Once logged in, navigate to the "Rent Collection" page from your dashboard.


Step 2: Locate the Contract

Find the specific tenant's rent collection contract. Click on the three dots (⋮) in the top corner of the contract box. A drop-down menu will appear—select “Cancel Contract.”


Step 3: Confirm Cancellation

A confirmation pop-up will appear. You’ll have the option to include a reason for the cancellation. When ready, click “Cancel Contract” to finalize the cancellation.

Important: Once the contract is cancelled, the rent collection will no longer be active.


Alternative Way to Cancel

You can also cancel the contract from the contract detail page:

  1. Click “View Contract” on the tenant’s rent collection agreement.

  2. Scroll to the bottom left of the contract page.

  3. Click “Cancel Contract” and follow the confirmation steps.

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