Keeping your bank information up to date ensures that rent payments are deposited correctly and without delay. If you're a landlord using SingleKey’s Rent Collection service, you can update your deposit account details at any time by following the steps below.
Step-by-Step Guide to Update Banking Information
Step 1:
Log in to your SingleKey account and navigate to the tenant’s Rent Collection Contract.
Click on “View Contract.”
Step 2:
On the “Rent Details” page, find the “Rent Deposit Account” section and click “Change.”
Step 3:
You’ll be directed to a page where you can update your bank account using one of two methods:
Option 1: Enter Account Details Manually
Choose "Enter account details manually."
Input the following:
Transit Number (5 digits)
Institution Number (3 digits)
Account Number (7+ digits)
Upload one of the following documents:
A scanned void cheque, or
A direct deposit slip
Uploading proper documentation helps us verify your bank account for secure processing.
Option 2: Connect via Online Banking
Select “Connect via Bank.”
Choose your financial institution from the list provided.
Follow the secure prompts to connect your account directly.