If you're having trouble accessing a tenant report on our platform, don’t worry — we’re here to help. Before reaching out, please review the following common reasons that may prevent access to your report:
✅ Checklist to Access Your Report:
Is your profile completed?
Ensure all required fields in your landlord profile are filled out.
Is your account verified?
Have you completed the verification process? Verification is necessary to access reports for security and compliance reasons.
Has the payment been completed?
Make sure the payment has been successfully processed. You will not be able to view the report until payment is confirmed.
Has enough time passed?
Reports may take up to five minutes to generate after the screening is initiated. Please give it a few moments.
❗ Still Having Trouble?
If all the above steps have been completed and you still can’t access the report, we’re here to help!
Email us at: info@singlekey.com
Chat with us using the chatbot located at the bottom right-hand corner of our website
Our support team is happy to assist you and ensure you get access to your report as quickly as possible.