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Why Do I See the Wrong Name or Start Date on My Walnut Tenant Insurance Policy Document?

Cigdem Kara avatar
Written by Cigdem Kara
Updated over 2 months ago

If you've reviewed your Walnut Tenant Insurance documents and noticed a different name listed under "Policyholder" or a start date that doesn’t match when you signed up, don’t worry — this is completely normal.

Let’s break it down:

Policyholder vs. Certificate Holder

Your insurance documents include two key sections, each serving a different purpose:

Policyholder

  • This refers to the organization that holds the group policy, typically listed as 2678562 Ontario Inc.

  • It’s an administrative name tied to the master policy and does not reflect your personal information.

Certificate Holder

  • This is you, the tenant!

  • Your name, rental address, and specific coverage details appear here.

  • This is the section that applies directly to your individual insurance.


Why the Start Date Might Look Off

If you're reviewing the policy wording document, you may see a start date that looks outdated or doesn't match when you purchased your coverage. That’s because:

  • The policy wording document shows the date when the group policy was originally created.

  • Your personal coverage start date is listed on your Certificate of Insurance — this is the correct document to refer to for your individual coverage timeline.


Quick Tip:

If you need to verify when your insurance begins, always refer to your Certificate of Insurance, not the general policy wording.

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