SingleKey Inc. provides tools for landlords, property managers, and tenants to manage rental applications. To help you effectively handle credit reports and address access issues, this article outlines critical timelines, usability details, and troubleshooting steps.

Credit reports submitted via the SingleKey platform are valid for 30 days from the date of submission. During this validity period, you can share the same report with multiple landlords or property managers as part of your rental applications. After 30 days, a new report must be generated for further applications.

For landlords using SingleKey, credit reports associated with rental applications remain accessible in their accounts for 60 days after the application is completed. After these 60 days, the reports are automatically archived. This policy adheres to credit bureau guidelines for data security and retention. If you wish to view a report that you can no longer view, please contact us at info@singlekey.com with the name of the tenant, and we can send you a copy of the report.

Sometimes, you may encounter issues when trying to view a submitted rental screening report. If your report is billed and exists but does not display properly, follow these steps:

These steps resolve most display issues on the SingleKey platform. If problems persist, consider reaching out to customer support for further assistance.

By understanding these aspects of rental application credit report management, you can efficiently handle your applications and resolve any technical issues that may arise.