How to Submit a Tenant Insurance Claim
If you need to submit a tenant insurance claim, please follow the steps below carefully to avoid delays.
1. Start from Your SingleKey Account
Log in to your SingleKey account and go to the Tenant Insurance section.
You will see a message like:
“To submit a claim on your policy, please download and complete this claim form.”
Download and complete the claim form before proceeding.
2. Review Your Coverage
Before submitting your claim, review your policy documents to confirm your coverage is active and understand what is included.
Your policy will outline:
Coverage start date
Types of coverage (e.g., personal property, liability, additional living expenses)
Limits, deductibles, and exclusions
If anything is unclear, contact Walnut before submitting your claim.
3. Prepare Your Claim Details
Gather all required information and supporting documents before submitting.
You will need:
Completed claim form (from your SingleKey account)
Notice of Loss (what happened, including date and cause)
Insurance certificate
Photos of damage (if applicable)
Receipts or proof of ownership (if available)
Repair estimates or reports (if applicable)
Providing complete and accurate information helps prevent delays.
4. Submit Your Claim by Email ⚠️
Once everything is ready, submit your claim by email.
IMPORTANT: You must send your email to BOTH addresses below
If one address is missing, your claim may be delayed.
Email Details
Subject line:
Tenant Insurance Claim – [Your Full Name]
Example message:
Hello, Please find attached my completed claim form and supporting documents for my tenant insurance claim. Thank you, [Your Full Name] [Your Phone Number]
5. Review Before Sending
Before you send your email, confirm:
The completed claim form is attached
All supporting documents are included
Both email addresses are included
Your contact information is provided
Once sent, your claim is submitted to the insurer (MSI), with Walnut copied for visibility.
6. After You Submit
After submitting your claim:
Monitor your email for updates
Respond promptly to any requests for additional information
Keep copies of everything you submitted
An adjuster will be assigned and will contact you with next steps.
Tips for a Smoother Claims Process
Submit your claim as soon as possible
Take clear photos/videos before cleaning or discarding items
Keep receipts and repair estimates
Provide detailed and accurate information
Notify your landlord or property manager if required
Need Help?
If you have any questions, contact us:
Email: info@singlekey.com
Phone: 1-877-978-1404
We’re here to help.