Depending on an agency’s settings, you may be able to edit a statement or submit a dispute for a statement amount.

Edits are helpful if there’s been a small mistake with the dates on a booking or the pricing. Disputes are for when there’s a fundamental problem with the booking, such as when the booking was canceled.

Statements can look a little different depending on if you’re using a desktop to view them or a mobile device. Skip to the instructions that fit your device:

If the agency allows edits to the statement, you will see the Quick Edit button in the Bookings section. Click Quick Edit to begin making changes.

Any fields that the agency has made editable will display with a box around the field. Click in the field to enter a new value.

To undo changes, click the arrow icon on the far right.

You can also make edits to a booking by clicking the row.

This will open the booking window on the right. Click Edit Booking to make changes to the applicable fields.

The Edit Booking window will open; make the appropriate changes.

If you make a mistake, click Undo Changes to return the previous values. When you’re done, click Save Changes.

If you cannot make the changes you need or need to dispute a payment, see the section on disputing a statement before continuing.

When you are happy with the statement, click Confirm with Changes in the top right to save any edits.

You will be asked to confirm your changes, the agency will be notified about the changes made to the statement.

When you are done with your edits, you can pay the end amount. Note that if the agency denies any of the changes, you will receive another statement with the remaining balance.

To dispute a statement, click the Quick Edit button in the Bookings section.

Find the desired statement and click the Pay Status dropdown. The status options contain reasons for disputes and other situations.

If you made a mistake, click the undo arrow next to the booking to remove the dispute.

When you are happy with the statement, click Confirm with Changes in the top right to save any edits.

When you are done, you can pay the edited total. Note that if the agency denies any of the disputes, that you will receive another statement with the remaining balance.

Tap on one of the bookings in the statement. If the agency allows edits to the statement, there will be a dropdown with editable fields for the booking.

If you want to dispute a booking, use the Dispute Booking dropdown to select a reason. Depending on the reason selected, a new window will open for you to enter the dispute details.

To edit fields, simply tap a field to enter a new value.

If you make a change by accident, click Undo Change to return the original value.

When you are happy with the statement, click Confirm Statement in the bottom right to save any edits or disputes.

You will be asked to confirm your changes, the agency will be notified about the changes made to the statement.

When you are done with your edits, you can pay the end amount. Note that if the agency denies any of the changes you will receive another statement with the remaining balance.