In order to troubleshoot issues with recording uploads, it is important to know the steps a recording must take before it finishes processing. You can view the recording status at the top of the recording details page for any given recording on the Siro web app.
After you've concluded the conversation and clicked "Finish", the recording will go through the following stages:
Uploading - This indicates that the recording has not yet been fully uploaded to Siro's system, and is still stored locally on the device.
Processing (shown as "Analyzing" in the recordings list) - The upload has completed, and Siro's AI is hard at work analyzing the conversation. Features like scorecards and Ask Siro will not be available until this process has concluded.
On the mobile app, an uploading recording shows an Uploading strip with an upload percentage; once the upload finishes and analysis begins, it shows a spinning indicator labeled Processing conversation…
Done - Uploading and analysis have completed, and the recording is ready. On the web app, the status indicator disappears once the recording is done.
When analysis completes, this indicator disappears after your screen refreshes. If the recording has shown a status of processing for a while, try quitting and reopening your app to see whether the analysis has completed.
Recording stuck with a status of "Uploading"?
If your recording has been uploading for an extended period of time, try these troubleshooting steps:
Connect to Wi-Fi - Open the app while connected to a stable Wi-Fi network
We recommend leaving the app running while connected to Wi-Fi for at least ten minutes if a recording has been stuck processing.
Check device storage - Ensure you have sufficient storage space available (best practice is 10GB of free storage).
Still stuck - Reach out to Siro Support.
Recording stuck with a status of "Processing"?
Please note that analyzing a recording can take up to an hour, particularly for longer recordings. If you have already waited for an hour and the recording is still showing a status of "Processing", contact Support.
Recording not showing up
It may take a few minutes for recordings to appear in the Recordings tab. Try refreshing your page (web app) or quitting and reopening the app (mobile app) if a recording hasn't appeared for ten minutes.
Contacting Siro Support
Our Support team is here to assist with any and all recording issues. You can send us a message from the help menu in the mobile app, via the Get Help button at the bottom of the left sidebar on the web app, or send us an email at support@siro.ai.