The Siro web app lets you record sales conversations directly from your desktop browser — no mobile device required. This article walks you through starting, managing, and saving a web recording.
Before You Start
Use Chrome for the best experience.
Make sure your microphone (or headset) is connected and selected in your computer's sound settings.
If you are on a VPN, try disconnecting if you run into connection or audio issues.
How to Start a Recording
Click the Record button in the left sidebar of the Siro web app (visible on any page).
The recording screen opens: your camera feed appears in the center, and — if Realtime is enabled for your organization — the Realtime panel opens on the right.
You're live; begin your conversation.
You can also press G then R from anywhere in the web app to jump to your Recordings list. To start a recording, use the Record button in the sidebar.
Auto-Record
Auto-record lets Siro listen for a spoken start command and begin recording automatically — so you never miss the opening of a conversation.
To set it up:
Go to Settings (by clicking your name in the bottom of the left sidebar) in the web app and enable Auto-record.
Choose from the suggested start commands (the default is "let's get started") or add your own.
Use the built-in Test button to confirm your microphone and start command are working correctly.
Once enabled, Siro listens passively in the background. When it hears your start command, recording begins automatically (with an optional start sound). All listening happens on your device — nothing is sent to Siro until the recording starts.
During a Recording
Top Bar
The top bar gives you at-a-glance status and key controls:
Title: shown at the top left. Click the pencil icon to open the Edit title dialog, then type a new name.
Timer: a timer in the top bar shows how long you've been recording.
Bottom Toolbar
The bottom toolbar contains controls for your audio, video, and session:
Mic: toggle your microphone on or off. Click the chevron next to the mic icon to open the source picker
Camera: toggle your camera on or off, or click the chevron next to the camera icon to switch between your connected cameras.
End recording (red button): stop the session and save
Trash: discard the recording entirely
There’s no pause on web. If you need a break, mute your mic. The recording and timer keep running, but your audio isn’t captured. Don’t click End recording for a break: ending is final, and you can’t resume or join two recordings together.
How long a web recording can run
A recording made in your browser can run for up to 3 hours.
At 2 hours 45 minutes a banner appears — "Approaching the 3-hour limit" — warning that recording stops automatically at 3 hours and anything after that is lost. Save this recording and start a new one to keep going.
If you pass 3 hours, the recording stops on its own and you're taken to the save screen with a note reading "Recording stopped at the 3-hour limit". Everything up to that point was captured; anything after it was not.
Note: this limit applies to browser recordings only. Recordings made in the Siro mobile app can run up to 6 hours.
Navigating Away During a Recording
You can navigate to other pages in the Siro web app while a recording is in progress. The recording keeps running and collapses into a compact recorder in the left sidebar, showing your timer and quick controls. Click the expand button to return to the full recording view.
Realtime
If Realtime is on for your organization, the Realtime panel opens on the right side of the screen when you start recording. It refreshes every few minutes or when you ask. (Realtime was previously called Halftime. If your organization has it turned off, you won’t see this panel.)
Warming up: at the start of a call, the panel shows Listening and Warming up. Your first next step arrives once there’s a little more of the conversation to go on.
Next steps: as the conversation goes, Siro tells you what to do next. Steps that need your attention right away are marked Act now.
What do I do now?: click it any time to get a next step right away.
Ask a question: click the chat button (speech bubble) and type in the Ask anything… box, or pick a suggestion: What did I miss?, What are the biggest objections? or How do I close?
Custom reports: click ⋮ → Generate custom report and pick a report. The options depend on what your organization has set up.
Realtime alerts: when Siro shows “Get Realtime alert notifications while you record,” click Enable to get a desktop notification for Act now steps while you’re in another tab. You may also need to allow notifications for your browser in your computer’s settings.
If you lose connection
Your recording keeps going. The Realtime panel shows Offline — Chat features paused (“Your recording is continuing normally.”), and What do I do now? won’t work until you’re back online. If you see “Something went wrong. Try asking again,” check your connection and click it again.
If your mic or camera disconnects
Siro automatically switches to a backup device. For your microphone, a dialog appears: “Microphone switched — Your mic disconnected, so we switched to [device]. Make a sound to check it’s working.” It shows a live audio meter, and once Siro hears you it confirms “We hear you! — Your microphone is working, back to your recording.”
The same dialog appears at the start of a recording if Siro doesn’t detect any audio: “Check your microphone — We’re not detecting any sound. Make a sound to test your mic.” Click Continue recording to dismiss it. Your recording keeps running either way.
Saving the Recording
For most organizations, clicking End recording opens a wrap-up screen instead of the Save Recording modal. Your recording is already saved. Link the customer (Siro may ask Was this with {name}? — click Yes or Someone else), or the deal or repair order at a dealership. Check More details (title, conversation type, sharing), read the Quick summary as it fills in, and click Finish. If follow-ups are on, click Continue to see a drafted follow-up email; edit it and click Email Follow Up, or Finish without sending.
At a dealership: link the recording to the deal or repair order (RO). This is how Siro pulls in the deal’s results, like products sold and backend gross profit.
CDK: enter the deal or RO number (digits only). You can also add the customer’s name.
Tekion, DealerTrack, Auto/Mate or PBS: search by VIN, stock number, deal number or customer name. DealerTrack deals show by stock number.
Can’t find it? Tick I can’t find my deal and add a title yourself.
Linked the wrong deal? Open the recording and click the pencil next to the deal to change or remove the link.
If your organization uses the Save Recording modal instead, it appears when you click End recording:
Title — pre-filled with the current recording title; edit if needed
There's no conversation type to choose — Siro picks it from the conversation. You can change it on the recording afterwards.
Share recording — tick this to let admins, coaches, and reps with this conversation type view and comment on the recording. Leave it unticked to keep it to you, your coach and admins. If your organization has turned off sharing after recordings, you won't see this option. Whether the box starts ticked is set by your team admin: on some teams it starts ticked, so the recording is shared unless you untick it; on others it starts unticked, so the recording stays limited to you, your coach and admins unless you tick it.
Click Save. A loading screen will appear, then you'll be taken to your recording detail page. Keep the tab open until the upload and processing step completes.
The save screen can also appear without you clicking End recording, if Siro ended the session for you. When that happens a note at the top explains why — either "Recording stopped at the 3-hour limit" or "Recording ended". Save it the same way.
Note: Recording Outcome (e.g. "Products Sold", "Appointment Set") is assigned automatically by Siro's AI from the transcript — there is no manual Won/Lost/Deal In Progress selection at save time.
Troubleshooting
I don't see the microphone permission prompt
In Chrome, click the lock icon in the address bar and open Site settings.
Set Microphone to Allow.
Refresh the page and try Record again.
Microphone is allowed, but audio is missing or very quiet
Re-select the microphone in the Siro recording screen.
Check your computer's sound settings to confirm the correct input device is active.
Close other apps that may be using the microphone (Zoom, Google Meet, Slack huddles).
The browser says "Microphone blocked"
Follow the steps above to set Microphone = Allow in Chrome site settings. If your organization manages Chrome policies, you may need an admin to allow microphone access.
Recording won't start or gets stuck
Refresh the page and try again.
Try an incognito window to rule out extensions.
Disable ad blockers or privacy extensions for the Siro site.
Tips
You can navigate freely during an active recording; it collapses into a compact recorder in the left sidebar.
Make sure to click End to properly end the recording — closing the tab before saving may result in lost content.
Recording something long? Watch for the 3-hour warning at 2h45m and save before the cut — past 3 hours the ending isn't captured.
You can update the title right before saving.
Use Auto-record (Settings) so Siro starts recording automatically when you say your start command — no need to remember to hit Record.