At times, we may require verification of payment methods that have been utilized. This measure serves to confirm your identity and safeguard your account against unauthorized access. Below, we'll guide you through the simple steps to complete this process
Card Verification
If you are using a credit or debit card as your payment method, please follow these steps to verify it:
Please provide images of both the front and back of the requested card. Ensure that only the first 6 and last 4 digits are visible, for example, 123456xxxxxx1234. Hide the CVC/CVV code. If a personal ID code is present on the card, display only the initial 6 digits.
Bank Account Verification
If you are using a bank account as your payment method, please follow these steps to verify it:
Submit a screenshot from your bank that displays your name, bank account number, company logo/name, and URL. Alternatively, you may choose to upload a bank statement from the previous month to your account to verify your bank account number. A bank statement from the previous month is often sufficient for verification purposes, simplifying the process.
eWallet Verification
If you are using an eWallet as your payment method, please follow these steps to verify it:
Take a screenshot showing your name, username, email address, and the web page URL.
Documents, such as bank statements, should be submitted directly through the application interface to ensure a secure and traceable process. The platform will guide you through the upload steps.
We are actively processing your document verification; however, in certain instances, this process may take up to 72 hours. Rest assured, we will promptly notify you by email once the verification is finalized! Document verification typically takes between 24 and 72 hours, depending on submission volume, and operates on a queue basis for efficiency.
For security purposes, when uploading sensitive documents, ensure that only the required information is visible to reduce risks. While only a bank statement is often required currently, always be prepared to provide additional documents if future requirements change.
Thank you for taking the time to verify your payment method. This process helps us maintain a safe and secure platform for all of our users. If you have any further questions or concerns, please don't hesitate to contact our customer support team.