Can regular users add GPS integrations in Visibility Hub?
Yes, any user can add GPS integrations, regardless of their permission level.
How to send feedback about our product?
To send feedback about the Transporeon Visibility product, use the Send feedback option, that you can find under the help button on the bottom left.
How can I find my Transporeon ID (TP ID)?
To find your TP ID, go to Account actions->Settings->Company profile.
How can I change the application language?
go to Account actions -> Language -> Select you preferred language
In which languages can the Chatbot KAI provide answers?
The Chatbot KAI can respond in any official language.
What should I do if I don't see the Chatbot KAI on my account?
You need to open the "Application cookies" window (the developer tools for viewing cookies) by using the developer tools in your browser. Press the F12 key or Ctrl+Shift+I (on Windows/Linux) or Cmd+Option+I (on macOS), and then select the "Application" tab. In this tab, you'll find the "Cookies" panel, which allows you to view and edit cookies for the specific site.
The value of your "sixfold_tracking_consent" cookie, should be "ok"
If it's "nok", please change it.
In Which Timezone Is the Estimated Time of Arrival (ETA) provided?
The Estimated Time of Arrival (ETA) is consistently provided in the stop's local timezone.
Practical Example
Consider a transport with two stops:
Loading: Occurs in Portugal (e.g., Lisbon).
Stop's Local Timezone: UTC+1 (during standard time).
Result: The ETA for loading is expressed in UTC+1.
Unloading: Occurs in Spain (e.g., Madrid).
Stop's Local Timezone: UTC+2 (during standard time).
Result: The ETA for unloading is expressed in UTC+2.
This means that each ETA is relevant to the geographic location where the stop is scheduled.
I don't see the tracking of my transport. What should I do? /
My transport is not tracked. What is the reason? /
There is no tracking by one of my transports. Why? /
The transport is not tracked although the allocation has been made. Please analyze this transport. /
Please provide me with more details about transport: {transport number}
If you encounter issues with the tracking of a certain transport, please click on this transport and go to the AI analysis tab. Then click on Analyze this transport to get the description of the issue. It may take a while to get results, but it's the fastest way to get the answer to what causes the problems. Please see the screenshot below.
