What Information Is Available?
Transport creator contact information includes:
Name
Email
Phone number
Additional Information, like web page, opening hours etc
Where To Find Transport Creator Contact Details?
Contact details are accessible in several locations:
In-app views: Visible to both customers and carriers
Shared views: Available in shared transport and stop views (tracking link)
Customer Portal: Accessible through the Customer Portal interface
How To Add Transport Creator Contact Details?
To add or update transport creator contact information:
Step 1: Access Settings
Navigate to your account Settings section in Visibility (left botton section of the screen).
Step 2: Go to Customer Profile
Locate and select the Customer Profile section.
Step 3: Add or Edit Contact Information
Fill in the required contact fields:
Name
Phone number
Email
Any additional information that might be helpful
Step 4: Save Changes
Make sure to save your changes before exiting the settings.
Benefits of Using Transport Contact Details
Direct communication with transport creators when questions or issues arise
Faster issue resolution through immediate access to contact information
Enhanced visibility and transparency in the transport process
Improved coordination between all transport stakeholders
Understanding Contact Ownership
The Transport Creator Contact Details show information about the party that created the transport (the owner of the transport). Here's how it works:
The contact details will show customer's information (the company that hired the carrier to transport goods)
Carrier's own contact information will not be displayed unless the carrier is forwarding the transports to assign it to another carrier.
Think of it this way: Transport Creator Contact Details show "who assigned this job?" This helps you to quickly identify whom to contact with questions about a specific transport.