Transports or specific data elements may be missing from reports for two reasons: customer deletion or retention period expiration. The following rules apply:
Transports Deleted by Customer
Definition: Transports deleted by a customer through a delete command in the interface between the customer's in-house system and Visibility.
Effect: These transports will not appear in reports or calculated metrics.
Transports Removed Due to Retention Period Expiration
Definition: After specific retention periods, certain transport elements are deleted from Visibility to comply with GDPR requirements.
Effect: Depending on the retention mechanism (described above), either specific data elements or the entire transport data will no longer be accessible.
Retention Mechanisms
Data retention periods vary depending on the transport's source system:
Transporeon Platform Retention
Transporeon Platform Retention
Transports reaching Visibility from the Transporeon platform (e.g., from Transport Assignment or Time Slot Management products) will be deleted after 90 days.
Elements that will no longer be available after this period:
License plate
Effect: These transports will still be included in reports and calculated metrics, but the transport element(s) listed above will no longer be available.
💡Consequently, the data elements mentioned above will be missing from the report, and a separate placeholder/icon will indicate their absence.
Visibility Platform Retention
Visibility Platform Retention
Transports reaching the Visibility platform directly—either created through a connection with the customer's in-house system or manually via the Visibility user interface—will be deleted after 13 months.
Effect: These transports will no longer be available in reports and calculated metrics.
💡As a result, the maximum reporting period that can be set up with time filters is limited to 13 months.
Practical Examples
Example 1
Example 1
A transport is created in Transporeon Transport Assignment product and made available to Transporeon Visibility on March 1, 2025.
After 90 days from creation (May 30, 2025), the Transporeon retention period elapses. All transport and metric data remains available in reports, except for specific data elements listed above.
After 13 months (April 1, 2026), Visibility deletes all data, making it no longer available in reports.
Example 2
Example 2
A transport is created by a customer directly in Transporeon Visibility on March 1, 2025.
The customer deletes the transport on April 15, 2025.
Between March 1 and April 15, 2025, all data is available in reports. After April 15, no data will be available in reports.
Example 3
Example 3
A transport is created by a customer directly in Transporeon Visibility on March 1, 2025.
After 13 months (April 1, 2026), Visibility deletes all data, making it no longer available in reports.