The When transport is delayed notification helps you react when a road transport is expected to arrive later than planned.
Use this rule to inform the right people before a delay affects loading, unloading, warehouse planning, or customer communication.
When to use this notification
Use this notification when you want to:
monitor transports with an estimated delay above a selected threshold;
notify planners, dispatchers, customer service teams, or site teams about delays;
notify stop contacts only about the stop relevant to them;
focus on delayed transports for a selected carrier, customer, site, lane, or user.
Available for
This notification type is available for Road transports.
It can be created across multiple transports from the Notification rules section, or for a specific road transport from the transport detail view.
How the trigger works
You define the delay threshold that should trigger the notification.
The delay condition is configured as:
Delay time: More than a selected number of minutes, hours, or days.
You can also add an optional remaining-time condition:
send a notification only when the remaining time to the stop deadline is less than the selected value;
if the stop deadline is missing, the stop timeslot end time is used.
For notification rules across multiple transports, the rule applies to working road transports and can be narrowed down with additional custom filters.
Recipients
You can add transport-level recipients by email or SMS.
You can also notify stop contacts for this notification type. Stop-level notifications are useful when a warehouse, consignee, or local contact should only receive information about the stop that is relevant to them.
Stop-level notifications are only available for transports created by your company.
Please ensure that the contact details for each stop—such as an email address or phone number—are included with the transport message.
How to set it up
Open Notification rules from the side menu.
Select Add notification rule.
Choose Road as the transport mode.
Select When transport is delayed as the notification type.
Enter the delay threshold, for example more than 30 minutes.
Optionally add a remaining-time condition.
Add optional custom filters, for example carrier, customer, site, user, or stops.
Add transport-level recipients and, if needed, enable stop contact notifications.
Add a rule name.
Save the rule.
Example
A warehouse team wants to know when inbound transports are more than 30 minutes delayed and the vehicle is close to the delivery deadline.
They create a notification rule with:
delay time: more than 30 minutes;
remaining time: less than 60 minutes to the stop deadline;
optional filter: destination site;
recipients: warehouse planning team.
When a matching transport meets the delay conditions, the team receives a notification and can adjust operational planning.
Good to know
The notification is based on the ETA and delay information available in Visibility. If ETA or tracking data is missing or unreliable, the notification may not be triggered as expected.
Use a practical threshold to avoid too many notifications for small delays that do not require action.
Please keep in mind that ETAs can change frequently. As a result, a delay notification may be issued, but the status could already be restored to "on time" by the time the recipient reviews it in the system.
Email example
Email example
Learn more about other notification types here: Road Notifications