What’s New?
Generic notification subjects make it hard to spot what matters — especially when recipients get many alerts each day. You can now customize the subject line of notification emails and SMS messages for selected Road notification rules.
Build your own subject using free text and dynamic variables (for example transport number, delivery number, or stop name). Recipients see the information that matters to them at a glance, without opening the email.
Key Features
Flexible subject line builder
Choose the default subject line or create your own by combining text with up to 3 variables from a predefined list.
Separate text per recipient group
For delay notifications, set different subject lines for your own team recipients than for your customers (stop contacts recipients).
Smart variable handling
Variables are filled with live transport data when the notification is sent. If a value is missing, a dash (-) is shown. If multiple values exist, the first is shown with a count (for example DEL-123 (+2)).
Default or custom — your choice
Keep the localized default subject (adapted to each recipient’s language), or enter a fixed custom subject sent exactly as written.
Supported notification types
Custom filter notification (Custom filters)
When transport is delayed
When tracking did not start
Other notification types (for example goods in transit) the very same functionality will follow soon.
Available variables
Transport identifiers: Transport #, License plate, Bill of lading
Stop identifiers: Delivery #, Order #, PO #
Locations: Stop name
Parties: Carrier, Customer, Your company name
How to get started
Go to Notification rules and create or edit a rule.
Select a supported notification type (Custom filters, When transport is delayed, or When tracking did not start).
In the Recipients section, find the Subject line field.
Click Edit and choose Use the default subject line or Enter a custom subject line.
If customizing, type your text and use Add variable to insert dynamic values.
Click Confirm, then save the rule.
Example custom subject:
Delay for transport {Transport #} to {Stop name}
→ resolves to: Delay for transport TR-98765 to Berlin Beverages
Good to know
Custom subject lines are not translated — they are sent exactly as you enter them.
Free text is limited to 80 characters; you can use up to 3 variables.
At least one variable and some text are required in a custom subject line.
Learn more
For full details, see: Customizing notification subject lines in the Notification Rules help article.