A user can't login - what can be the reason?

The most common reason for this issue, is the user not being added in the user list, by the company admin. Always first check if company admin has added the user, to the company user list. On a second step please check if the user has used the right email-address.

I can't add new users - the settings button is not displayed?

Please reach out to support.transporeon.com in order to create a new user.

I have not received the email with the magic link to login?

After the admin user has added the user as a company user in Visibility Hub, you will receive an invite email to sign up. While trying to generate the magic link, always first check if the email entered during the signup process is correctly inserted. This is the most common issue.

Users also intend to have multiple email accounts. A very often case is, that one email address is entered, but the user expects the "magic link email" in the wrong email account.

In rare cases this issue is caused by malfunctions. If all above mentioned was already checked, please reach out to our support team.

How can I signup to Visibility Hub (if not using Transporeon)?

The alternative to signup with Transporeon user credentials, is signup with an email address. After the user receives the invitation to signup with Visibility Hub, initial sign up can be done with the user email address.

Completing the user details form, will result in triggering an email to be sent, to confirm the email address :

After confirming the email, the user will access the Visibility Hub user interface.