How to find the Visibility Control Center?
In Transporeon Visibility, you'll find a panel with icons on the left-hand side. Click the globe icon to access the Visibility Control Center.
Onboarding Status Explained
The onboarding status field shows whether a carrier is ready to provide real-time visibility or indicates their progress in connecting a visibility source.
The different statuses indicate the following:
Invited - The carrier has been invited to join your carrier network in Transporeon Visibility. If the invite hasn't been accepted within a reasonable time, contact the carrier to follow up. You can resend the invite to help the carrier start the onboarding process.
Registered - The carrier has completed registration in Transporeon but isn't yet connected to Transporeon Visibility. Ask the carrier to access Visibility from the Transporeon main page to complete onboarding.
Visibility source pending - The carrier is connected to Transporeon Visibility but hasn't linked a visibility source yet. They may still be setting one up. If the status remains unchanged for a while, follow up with the carrier. You can guide them to log in to Transporeon Visibility and follow the connection guidelines (available in the Help menu under "Get Started" section - carriers only).
Onboarded - The carrier has successfully connected a visibility source and can now provide real-time visibility through Transporeon Visibility. For additional visibility source connections, guide the carrier to log in to Transporeon Visibility and follow the connection guidelines (available in the Help menu under "Get Started" section - carriers only).
If assistance is needed, our Carrier Onboarding Team (https://support.transporeon.com/carrieronboarding) is ready to help.