How to find the Visibility Control Center?
In the Visibility Hub UI you'll find a panel with icons on the left hand side. Click on the globe to get to the Visibility Control Center.
Onboarding Status explained
The onboarding status field displays if a carrier is ready to provide you real time visibility or what is the status on the way to connect vehicles.
The different status indicate following :
Invited - a carrier has been invited to join your carrier network in Visibility. The user is advised to contact the carrier after reasonable time to find out why the invite has not yet been accepted. Users can re-send the invite to the carrier, in order for the carrier to start the onboarding process.
Registered - The carrier has completed the registration in Transporeon, but is not yet connected to Visibility. Here the user is advised to ask the carrier to access Visibility from the Transporeon main page to finalize the onboarding.
In progress - The carrier is connected to Visibility, but is still in progress of connecting a visibility source. The user should contact the carrier to see if there are any problems if the status is unchanged after a couple of days.
Ready for tracking - Visibility source is connected, and the carrier is ready to provide real time visibility.
Connected - Visibility source is connected, and the carrier has/is providing real-time visibility to its customers through Visibility.
Onboarding stuck - The onboarding of a carrier is not going as expected because something is missing to finish the integration. The reason why the onboarding is stuck can be found in the carrier's side panel details. Here the user is advised to reach out to the carrier to provide the missing information to Visibility. In most cases motivating the carrier often brings the fastest results.