Overview
The Visibility Index sheds light on the quality of real time visibility tracking on transport level. The index is a percentage scoring from 0 to 100 based on objective criteria and updates in real time. A value of 50% indicates that only half of the transport was tracked in real-time.
The index consists of several components that we call “visibility problems/issues” (more details below). Its value is calculated at the time of completion or cancellation of a transport. Each transport can therefore have a unique visibility problem (or lack thereof). If there are several problems, the problem with the highest influence is displayed in the Visibility Hub Tour Details or Transport Network Report.
How does each visibility problem influence the index?
Overall there are three variables influencing the value of the visibility index.
💥= marks the underlying problem
💙 = marks the way to tackle the problem
1. The vehicle is unknown to Visibility Hub or does not send any GPS updates.
💥 In Visibility Hub there is a strict rule: no license plate allocated = no truck will be made visible because the license plate allocation is the consent of the data owner to track the transport.
💥 With no license plate allocated no visibility can be provided and the Visibility index will be 0.
💙 Increase your visibility index to 100% by allocating all your transports. Click here if you need to connect an additional GPS Provider or a subcarrier to have all license plates available.
2. The vehicle is allocated late or the GPS signal is provided after the start of the transport.
💥 Real time tracking of the whole transport is not possible as GPS signals only reach us after the transport has already started.
💥 One example: If the allocation was done 3 hours after the start of the tour and the duration of the tour is 10 hours, the visibility index will be 70% (your customer cannot track the transport during the first 3 hours - 30% of the tour).
💥 The same logic applies to GPS signal that is not provided at tour start.
💙 To increase your visibility index for allocated tours to 100% make sure your vehicles are allocated before the start of the transport.
3. The GPS signal provided is provided infrequently
💥 What is infrequent?: Visibility Hub requires 1 GPS point per 10 KM at least.
💥 If GPS signals are received less frequent the visibility index will be reduced accordingly. It can also happen that GPS signal quality is bad only for parts of the tour. Of course this is also accounted for in the Visibility Index.
💙 To dig deeper into your individual problem please visit our tour detail view. Here you have the possibility to see on which parts of the tour the GPS signal was not sent properly. The best is usually to contact your GPS provider directly to ask them to solve the issue (log files can be downloaded from the tour details).
Why is this feature valuable?
As a real-time visibility provider, Visibility Hub strives to provide as much REAL-time visibility as possible. It's not enough to simply track to completion, but to provide seamless and issue-free tracking on the route. The better visibility you can provide to your customers, the better they can also prepare for your arrival and the faster you are back on the road.