Visibility Hub relies on a correctly set geofences to properly detect arriving and departing trucks. If you experience tracking issues for certain places, it can be due to a wrongly set geofence. This article explains how you can adjust the geofence of a place that you or another user of your company had created in Visibility Hub.

First, make sure that you have the Admin user role. Otherwise you will not be able to make these changes. (Find out, if you have an admin user role)

Open the Places view from the menu bar on the left side.
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Select the place where you want to adjust the geofence and click the Edit button on the right hand side.
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You now see the place on the map and the pin indicates the location of the address that is connected to this place.
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You can drag the pin to the correct location of your warehouse. Ideally, close to the gate where the trucks must drive through to ensure we can detect them properly.

Tip: Switch to the satellite view so you can better see where your warehouse or buildings are located. Click on the Layer button to toggle between Satellite or Map view.
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You can also zoom in to make sure you can properly identify your buildings and location.

After making all necessary changes, click the Save changes button on the bottom left and you are done!