On May 7, 2021, Visibility Hub enabled the same permissions for scheduling units that are also used in Transporeon. This means that Visibility Hub is now also checking for each transport to which scheduling unit it belongs. And only if you have the right to access this scheduling unit, you are able to see also all its transports.
These new permissions affect if you can see transports in
Transports view
Places view - you can still see other scheduling units but not their transports
Transport Network - less transports for carriers reported there
Filter results - some filters can now be completely empty
If any of the following applies to you:
You do not see any transports at all in your Visibility Hub UI, then it is likely that you have not been assigned any permissions for any scheduling unit of you company.
You need access to other scheduling units and your permissions need to be updated
You manage a team of Visibility Hub users and you need to update their user permissions to enhance or restrict their access to scheduling units.
You should have access to a scheduling unit but you do not see any of their transports. That could be a technical issue which needs to be investigated.
In any of these cases, please reach out via the Customer Care Portal at https://support.transporeon.com/customercare