There are two ways to contact our customer support team on Visibility Hub.
1. Creating a general support ticket
The general support is the easiest to find and is meant for all kinds of questions about Visibility Hub or its features.
It can be accessed on any page by clicking on the “?” icon at the bottom left. You can then choose either to contact our support or read the Help Center articles about different topics. To create a support ticket, simply click on the “Contact Support” link, which opens a popup where you can write your question or describe the problem.
After submitting your request you’ll receive a confirmation to your email that the support ticket has been created. Further email notifications will be sent when our customer support replies to your request. There’s also a direct link to the support ticket page where you can see the current status of your request.
2. Creating a transport specific support ticket
If you have questions or problems about a specific transport, there’s also another way to submit your support request. You can access it on the Transport detail view by clicking on the “...” and then choosing “Request support with this transport”.
This opens a popup where you can write your question or describe the problem. The transport related information will be added automatically to the support ticket after submitting, so you can save time on entering all the details and can just concentrate on describing your problem. Just make sure to post the question under the correct transport page.