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External ETA
External ETA

What does EXTERNAL mean that is shown next to the ETA in Visibility Hub?

Florian Ransmayr avatar
Written by Florian Ransmayr
Updated over a week ago

Differentiating Visibility Hub and External ETA

As a standard, Visibility Hub calculates the best-in-class estimated time of arrival (ETA) for your transport, mainly based on telematics data received from hundreds of GPS providers. Read more about Visibility Hub's ETA here.

If for a specific ETA the banner EXTERNAL is shown, it means that Visibility Hub is not calculating the ETA in this case, but is receiving it directly from an external source.
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Note: An external ETA always has precedence over a Visibility Hub ETA: When both ETAs are available, the external one is used & shown.

Examples for external sources

  • Other visibility providers/aggregators

  • Inhouse systems of carriers/shippers

  • Transportation and logistics platforms

Learning more about external ETAs

If you want to get more details about the external ETA itself, please follow the guidelines below that are based on your role in the visibility supply chain.

  • I am a visibility data provider (carrier)
    Get in touch with your external ETA provider (depending on the source, see examples above) to learn more.
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  • I am a visibility data subscriber/consumer (shipper, LSP)
    Get in touch with your data provider (carrier) to learn more about the provided external ETA.

Please note that Visibility Hub is not responsible for any externally provided ETAs and can also not provide support for any investigation related to external ETAs.

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