The tour statuses on top of the Transports view work as quick filters for the most commonly used queries. This article explains the meaning of these statuses.
Tracking – all currently tracked transports (on time, delayed, unknown).
On time – all tracked transports where all upcoming stops are on time.
Delayed – all tracked transports that have arrived at a current stop with a delay or will be delayed for any upcoming stops.
Unknown – ETA can't be calculated for this transport.
Possible reasons are:
1) missing GPS signal for more than 24 hours;
2) wrong truck has been identified.
Upcoming – future transports where a carrier already allocated a license plate for tracking. The transport is currently not yet happening.
Untracked – transports where neither the license plate has been allocated nor ETA or events have been provided yet.
Good to know: As soon as we receive data for a transport, it gets moved to "Upcoming" or "Tracking". If we don't receive data, the tracking will be cancelled and the transport will be moved to "Cancelled".
Completed – Visibility Hub tracking confirmed that all the planned unloading stops were visited.
Cancelled – Visibility Hub tracking couldn't confirm that all the planned unloading stops were visited.