At Transporeon Visibility Hub the protection of your data is the most important issue to us. That is why we make sure that in our UI your shipper can only see the relevant tracking information for the specific transport that a truck was allocated to. In this article, we will go through the basics of how the Visibility Hub Transport View looks to you and to your shipper. We will also cover common scenarios where questions might come up.

The location and the status of the vehicle are only shown, if you activated data sharing e.g. by allocating a truck to the transport.

The position of the truck will only be visible to your shipper, while an assigned transport is ongoing. This means that the truck position will only be displayed, after the truck arrived to the first loading stop and until it left the final unloading stop.

Our system recognizes the arrival and departure of the truck with our smart geofences.

Can my shipper see if I visited another customer right before a transport?

No, the tracking will only start, as soon as the truck arrives at the loading place of the actual transport. The shipper won't know, where the truck was coming from.

What if I have to change the truck and the initial one has to drive to another customer?

Our system recognizes if a truck is deviating from the planned route and will stop sharing the truck position to your shipper.