This article will help you avoid the most common mistakes when connecting your fleet.
We have prepared 3 tips for problems our users face often:
1. Choose the correct name of your GPS provider
Please note that some providers have many entities. Make sure you have selected the correct integration. Here is an example: Cartrack has several entities (see screenshot)
2. Fulfilment of all the requirements set out in the instructions.
Please read the instructions (on the right) carefully.
Do not enter your private username/password where it is not required in the text.
Mostly we ask you to contact your provider (see screenshot below) and REQUEST NEW USERNAME/PASSWORD from your GPS partner. A template is already prepared in the instructions.
3. Be careful with spaces when copying/pasting
Sometimes it seems to the customer that the username/password did not work, even though they inserted the correct one.
We found out that the main reason for that was copying the password with the empty space at the beginning or the end of the text.
Please find an example below:
