Got questions? View the FAQs section at the bottom of this article!
Introduction
The Pronunciation Guide lets you teach Alina how to say specific words the way your office does, such as doctors' names, your office or company name, local places, or other terms she'll need to say on calls. You enter the word and how it sounds, and Alina uses that pronunciation going forward.
Open the Pronunciation Guide
In the blue navigation bar, click Alina, then select Scheduling Agent. This opens the AI Scheduling Assistant page on the General view. Scroll down to the Pronunciation Guide section, below the Languages settings.
The guide is a table with three columns: Word, Phonetic Pronunciation, and Actions. If you haven't added anything yet, it will say "No entries yet."
Add a Word
Click + Add another word at the bottom of the table. A new row will appear.
In the Word field, type the word as it's normally written (for example, chiropractic).
In the Phonetic Pronunciation field, type how the word sounds (for example, kahy-ruh-prak-tik).
Tip: Separate syllables with hyphens. You can also capitalize the syllable that gets the stress, like DOK-ter.
Tip: Not sure how to write the phonetic pronunciation? Search online for the word and ask for its phonetic pronunciation, then copy it into the field.
Preview the Pronunciation
Click the play button in the Actions column to hear Alina say the phonetic spelling. You can do this before saving, so you can adjust the spelling until it sounds right.
Note: The play button is greyed out until both fields are filled in.
Save Your Changes
You can save in two ways:
Click the save icon in the row to save just that entry.
Click Save at the top right of the page to save everything at once.
Saved changes take effect right away and apply to calls going forward.
Discard a New Entry
If you start a new row and decide not to keep it, click the X (Discard) in the Actions column. The X appears on new, unsaved rows.
Edit an Entry
Click into the Word or Phonetic Pronunciation field of any entry and make your changes. Use the play button to preview, then save with the row's save icon or the Save button at the top right.
Delete an Entry
Click the trash icon in the Actions column of a saved entry to delete it.
Warning: Deleting an entry happens right away and doesn't ask for confirmation.
FAQs
What kinds of words should I add?
Add anything Alina might say that she could mispronounce, such as provider names, your office or company name, nearby streets or cities, and specialty terms.
How do I write a phonetic pronunciation?
Write the word the way it sounds, breaking it into syllables separated by hyphens. For example, Stephanie could be entered as stef-uh-nee. If you're unsure, search online for the word's phonetic pronunciation and copy it in.
Can I hear how Alina will say a word before I save it?
Yes. Click the play button in the row to hear it. This works before you save.
When will Alina start using my changes?
Right away. Once you save, Alina uses the new pronunciation on calls going forward.
Is there a limit to how many words I can add?
There's no set maximum number of entries.
Does capitalization matter in the Word field?
No. The Word field isn't case sensitive.
I deleted a word by mistake. Can I get it back?
Deleting happens right away and can't be undone, but you can add the word again using + Add another word.
Why is the play button greyed out?
The play button turns on once both the Word and Phonetic Pronunciation fields are filled in.