You can request a Duolingo English Test for free through your application to the Refugee Student Settlement Pathway.
See our guide here: https://www.skillpath.org.au/resources-and-guides/det
Avoid common issues
Identification
Have your UNHCR issued ID with you for the test. By using this form of ID you will signal to Duolingo that you are a refugee, and therefore may need additional assistance.
When using your UNHCR ID you must select "Refugee" or "United Nations" as your country of ID, to avoid ID verification issues.
Prepare your space
Ensure you are in a private space (put a sign on the door to stop people walking in!)
Take some time to prepare the test environment.
During the test
Do not look away from the screen
Do not get any external assistance
Do not cover your face, ears or mouth
Do not memorise answers from other sources
Do not take notes
Do not sign up for multiple accounts to take the test
Technical difficulties
If you run into technical difficulties please contact Duolingo directly to request assistance. These issues may require step by step troubleshooting which is often best done by the tester themselves with Duolingo’s support team who may ask them for screenshots or other information to diagnose the issue.
Most issues require step by step troubleshooting and may involve screenshots or test details. Duolingo’s support team is best placed to resolve these.
ID and certification issues
Duolingo must certify your identity and your test before your result will be finalised. If there are any issues with certification, please contact Duolingo Helpdesk directly and tell them you are applying for the Refugee Student Settlement Program and are having trouble with your test. Duolingo staff are trained to assist you.
How to contact Duolingo
Live Help: Log in to your Duolingo English Test account and click Help to access live chat. Available from 00:00 UTC Monday to 00:00 UTC Saturday
Email: englishtest@duolingo.com. Email support is available 24 hours a day, seven days a week
Requesting a new test coupon
Skill Path Australia cannot fix certification issues. However, if you are unable to resolve the issue with a test you can let us know what happened and request a new code. Please reach out to Skill Path (apply@skillpath.org.au).
We will ask you to fill out this form:
In the form you will tell us what happened, what action you have taken and whether you want a new test coupon or other assistance. If required, we will issue with a new test coupon as soon as possible.
The deadline for requesting DET coupons is 9 March 2026.