Please note: the resolution of Disputes could take up to 1 month from the date, the dispute is filed.
Please note: As part of SkillPack's system governance rules, once a decision is made, we can not currently change the decision in the system. When an Auditor resolves a dispute the decision is irreversible, it cannot be changed.
Once a dispute is filed by a SkillPacker, there are 4 possible Dispute Statuses.
Here are the Dispute Statuses and what they mean:
Pending
No-Fault
Accepted - Supervision done incorrectly
Denied - Supervision done correctly
A dispute that is in Pending status means that it is currently awaiting to be resolved by the Auditors.
What does that mean for SkillPacker and the Supervisor:
Since the dispute is in Pending status, no one is penalized as no verdict has been made.
A dispute that is in No-Fault status means, that the SkillPacker or Supervisor will not be penalized.
What does that mean for SkillPacker and the Supervisor:
No one gets the earnings (Not the Supervisor or SkillPacker).
No one experiences a decrease in their success rate.
No one loses their skills or access to jobs.
Here is an example that showcase when a dispute would be No-Fault.
There's a system outage that prohibits SkillPackers from accessing the Platform to complete jobs.
A dispute that is in Accepted - Supervision done incorrectly status means that the Supervisor did not supervisor the job correctly.
What does that mean for SkillPacker and the Supervisor:
SkillPacker success rate increases (which increases the likelihood of having access to more jobs if they are available).
SkillPacker receives the earnings for having completed the job correctly
The Supervisor does not get any earnings.
The Supervisor's success rate decreases (which means that there is a higher chance of not having access to jobs).
The Supervisor might lose the right to supervise.
A dispute that is in Denied - Supervision done correctly status, means that the Supervisor did the job correctly.
What does that mean for SkillPacker and the Supervisor:
The Supervisor's success rate increases (which increases the likelihood of having access to more jobs if they are available).
The Supervisor receives the earnings for having supervised the job correctly.
The SkillPacker who did the job incorrectly does not get any earnings.
The SkillPacker who did the job incorrectly has their success rate decrease (which means that there is a higher chance of not having access to jobs).
The SkillPacker could lose a Skill on their skill Dashboard (which means that there is a higher chance of not having access to jobs).
Please note: the resolution of Disputes could take up to 1 month from the date, the dispute is filed.
Please note: As part of SkillPack's system governance rules, once a decision is made, we can not currently change the decision in the system. When an Auditor resolves a dispute the decision is irreversible, it cannot be changed.
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