When an Issue is set to email your customer, these are ready-to-send starting points. Copy the one you need, swap the bracketed bits for your details, and make it sound like you. Each one is written to inform without alarming, the goal is a customer who feels looked after, not worried.
Want these to send automatically when a tech flags an Issue? See How to Set Up Issues and turn on the customer email toggle.
Repair Needed (informational, sets up a follow-up)
Subject: Something we spotted at your pool today
Hi [Customer First Name],
While servicing your pool today, our technician flagged something that may need a repair. We wanted you to know right away so nothing catches you by surprise.
Our team will follow up with the details and any options. No action is needed from you right now. If you have questions in the meantime, just reply here.
Thank you,
[Company Name]
Water Level Low (the classic, asks the customer to act)
Subject: A quick heads-up about your pool's water level
Hi [Customer First Name],
During today's service visit, we noticed the water level in your pool was low. When the water drops below the skimmer, it can let the pump run dry, which risks damage to your equipment.
When you have a few minutes, please add water to bring it back up to the middle of the skimmer opening. If you'd like us to handle it or you have any questions, just reply to this email or give us a call.
Thanks for trusting us with your pool,
[Company Name]
No Power (equipment has no power, customer may be able to check)
Subject: A quick note about power to your pool equipment
Hi [Customer First Name],
During today's service visit, we noticed your pool equipment did not have power. Without power, your pump and filter can't circulate or clean the water, so we wanted to let you know right away.
If a breaker may have tripped or a timer was switched off, it's worth a quick check when you have a moment. If you'd like us to take a look instead and quote you for repairs, just reply to this email or give us a call at [Phone Number].
Thanks for trusting us with your pool,
[Company Name]
System Down (equipment isn't running, more urgent, still calm)
Subject: An update on your pool equipment
Hi [Customer First Name],
During today's visit, we noticed your pool equipment was not running. We're letting you know so it can be looked at before it affects your water.
If you recently turned the system off or had work done, no worries, just let us know. Otherwise, our team will be in touch about next steps.
Thanks,
[Company Name]
Bad Weather (explains why the visit looked different, no action needed)
Subject: An update on today's pool service
Hi [Customer First Name],
We wanted to let you know that weather affected your pool service today. Our technician made the visit, but conditions meant some of the usual steps had to be adjusted or cut short.
No action is needed on your end. We'll be back on your regular schedule and will take care of anything that was missed at the next visit. If you have any questions, just reply here.
Thanks for your patience,
[Company Name]
Optional "Issue" Idea - Product Installed
Subject: Part installed on the spot
Hi [Customer First Name],
As part of your Service Agreement that authorizes installs of required parts under $75.00, your tech installed a part during today's visit.
This is a heads-up that this item will be added to your next invoice. No action is needed on your end.If you have any questions, just reply here.
Thank you,
[Company Name]