What these statuses mean
Rejected
A specific attribute you submitted has been reviewed and rejected by the data recipient.
This means:
The value you entered is not acceptable
The format or unit may be incorrect
The value conflicts with other data or documentation
The attribute needs to be corrected before approval
Rejected always refers to an attribute that the data recipient is not able to accept as submitted.
Update Requested
The data recipient requires you to complete a new attribute or update an existing attribute you have not submitted yet.
Typical reasons:
A new attribute was introduced for the product family
A required field was never filled
Data recipient needs additional information before they can approve the product
Update Requested usually refers to data you have not yet submitted or fields that were not completed originally.
Where to see what needs changing
Rejected fields are flagged and labelled clearly
Update Requested fields are highlighted so you can easily see what must be added or updated
Comments from the data recipient appear at the attribute level explaining what is required
If you are in a bulk edit view, the same flags appear on each attribute that needs attention.
How to fix the issue
For a rejected attribute:
Open the item
Review the comment explaining why the value was rejected
Update the value
Save
Submit for review
For an update request:
Open the highlighted attribute
Enter the missing or updated value
Save
Submit for review
If you need clarification, reply directly in the comment thread for that attribute.
How re-submission works
After saving the correction or update:
The status moves to Update Submitted
Data recipient is notified
They review the new value
If acceptable, the item proceeds to Approved
If not, the attribute may be rejected again or a further update may be requested