Accessing user management
User management lives under System → Users in the left hand navigation. From here you can view all users, their roles, status, and permissions.
Adding a new user
Select New user in the top right. You can either add a single user or upload users in bulk.
Single user
Choose Single user to open the create user form.
You will need to provide:
• Full name
• Email address
• User role
Once created, the user receives an email invitation to verify their account.
Bulk upload
Choose Bulk upload to add multiple users at once using a CSV template. This is useful when onboarding large internal teams or supplier users.
User roles explained
Each user must have a role. Roles define the baseline level of access.
• Admin
Access to catalog, enrichment, taxonomy, and user management depending on permissions.
• Supplier user
Limited access focused on supplier onboarding, product submission, and related notifications.
• Retailer user
Access focused on reviewing, enriching, and approving product data.
Configuring permissions and notifications
After selecting a role, you can fine tune what the user can access and what notifications they receive.
Available permission and notification controls include:
• PIM access
• AI suggestion access
• Attribute improvement access
• Inspect generation logs
• Email notifications
• Comment emails
• Supplier notifications
• Retailer notifications
These toggles allow you to give precise access without over exposing functionality.
Managing existing users
The Users table shows the current state of every user.
You can see:
• Role
• Permissions
• Email settings
• Activation status
• Verification status
• Created date
From the actions menu you can:
• Edit user details
• Update roles or permissions
• Deactivate users
• Remove users if required
Activation and verification states
• Active users can log in
• Inactive users cannot access the platform
• Verified users have accepted their email invite
• Unverified users have not yet completed account verification
These states help you monitor onboarding progress and security.
Best practice tips
• Use roles for broad access and permissions for fine control
• Keep supplier users restricted to only what they need
• Regularly review inactive or unverified users
• Use bulk upload when onboarding large teams