What supplier setup is for
You set up suppliers when you want them to provide product data directly in SKULaunch rather than over email or spreadsheets. Once a supplier is set up with a user account, they can log in, see the items assigned to their supplier, and submit data through the approval workflow.
The supplier record and the supplier user are separate things. The record identifies the company and is used to assign items and users to that supplier. The user account is what a person at the supplier uses to log in. Creating a supplier record on its own does not send anything to the supplier and does not give anyone access. Access only starts when you create a user and assign them to the supplier.
Who can set up suppliers
Admins set up suppliers and supplier users. Both live under System in the left navigation: supplier records under Suppliers, user accounts under Users.
Creating a supplier record
To create a single supplier record:
Go to System then Suppliers in the left navigation.
Click New supplier.
Choose Single supplier.
Enter the Name, Email, Company name and Phone.
Click Create.
The supplier appears in the Suppliers list with its name, email, company and creation date. No email is sent to the supplier at this point. There is no limit on the number of suppliers you can create.
Bulk uploading suppliers
To create many supplier records at once, use the bulk upload option:
Go to System then Suppliers.
Click New supplier.
Choose Bulk upload.
Download the template, fill in your supplier details, and upload the completed file.
Bulk upload creates the supplier records only. You still create user accounts for each supplier separately.
Creating a supplier user
A supplier user is the account a person at the supplier uses to log in. To create one:
Go to System then Users in the left navigation.
Click New user.
Enter the person’s Full Name and Email Address.
Set User Role to Supplier user.
Use Assigned Suppliers to select the supplier or suppliers this person works for.
Switch on the permissions and notifications the user needs (see the next section).
Click Create User.
The User Role dropdown also offers Admin and Retailer user roles for your own team. For supplier accounts, always choose Supplier user.
Assigning suppliers to a user
The Assigned Suppliers field controls what the user can see. A supplier user only sees items belonging to the suppliers they are assigned to. You can assign one user to multiple suppliers, which is useful when one contact manages data for several supplier companies or brands.
Choosing permissions and notifications for a supplier user
The Permissions & Notifications section controls which features the user can access and which emails they receive. For a supplier user, the options are:
PIM Access: gives the user access to the PIM feature. Switch this on if the supplier will work on product data in the PIM.
ETIM Access: gives the user access to the ETIM onboarding feature. Switch this on if the supplier will provide ETIM classified data.
Email Notifications: sends the user a daily email summarising the status of their items, for example items that have been requested or approved.
Comment Emails: sends the user an email when someone comments on their items.
For most supplier users, switch on Email Notifications and Comment Emails so they are prompted to act on requests and respond to comments without needing to log in to check. Then enable PIM Access or ETIM Access depending on which workflow the supplier uses.
What happens after you create a supplier user
When you click Create User, SKULaunch sends an invite email to the user. The user clicks the link in the email, logs in with the temporary password, and sets their own password. This verifies the account.
The Users list shows each account’s Activation and Verification status, so you can see at a glance which suppliers have accepted their invite. A newly created user shows as Active but Unverified until they complete the invite link.
Once verified, the user can also sign in using a magic link instead of their password. Magic link login is only available to verified users.
Things to watch out for
A supplier record on its own grants no access. Creating the record does not email the supplier or let anyone log in. You need to create a supplier user and assign them to the supplier.
Check the Assigned Suppliers field before creating the user. This controls which items the user can see. A user assigned to the wrong supplier will see the wrong items.
Unverified users cannot use magic link login. If a supplier says the magic link is not working, check the Verification column in the Users list. They need to complete the invite email first.
Email Notifications is a daily summary, not instant alerts. Status updates such as requested or approved items arrive in one daily email. Comment Emails are separate and relate to comments only.