What retailer users are for
Create a retailer user for each person on your team who works with supplier data: reviewing Submitted items, approving or rejecting them, requesting updates, and running quality control. Retailer users sit between Supplier users, who provide the data, and Admins, who have full control across every workflow.
Who can create retailer users
Admins create retailer users under System then Users in the left navigation.
Creating a retailer user
Go to System then Users in the left navigation.
Click New user.
Enter the person’s Full Name and Email Address.
Set User Role to Retailer user.
Use Assigned Suppliers to select the suppliers this person works with.
Switch on the permissions and notifications the user needs (see below).
Click Create User.
Assigning suppliers to a retailer user
The Assigned Suppliers field controls which suppliers’ items the retailer user sees. You can assign one user to multiple suppliers. Use this to give each team member visibility of the suppliers they manage.
Choosing permissions and notifications for a retailer user
The Permissions & Notifications section controls which features the user can access and which emails they receive. For a retailer user, the options are:
PIM Access: gives the user access to the PIM feature. Switch this on if they will work on product data in the PIM.
ETIM Access: gives the user access to the ETIM onboarding feature. Switch this on if they will work with ETIM classified data.
Email Notifications: sends the user a daily email summarising the status of items, for example items that have been requested or approved.
Comment Emails: sends the user an email when someone comments on an item.
For most retailer users, switch on Email Notifications and Comment Emails so they are prompted when suppliers submit data or respond to comments. Then enable PIM Access or ETIM Access depending on which workflow they use.
What happens after you create a retailer user
When you click Create User, SKULaunch sends an invite email to the user. The user clicks the link in the email, logs in with the temporary password, and sets their own password. This verifies the account.
The Users list shows each account’s Activation and Verification status. A newly created user shows as Active but Unverified until they complete the invite link. Once verified, the user can also sign in using a magic link instead of their password. Magic link login is only available to verified users.
Things to watch out for
Check the Assigned Suppliers field before creating the user. This controls which suppliers’ items the retailer user can see.
Unverified users cannot use magic link login. If the magic link is not working for someone, check the Verification column in the Users list. They need to complete the invite email first.
Email Notifications is a daily summary, not instant alerts. Status updates arrive in one daily email. Comment Emails are separate and relate to comments only.